Returns

We will happily accept a return of an item which has not been cut or used in anyway and is returned in its original condition, including tags, for a full refund. Please return within 7 business days from the date you received the parcel. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Gift cards and downloadable products cannot be returned for a refund. Sale items also cannot be returned for a refund and are final sale.

Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery. International Returns cannot be over $1000, if so please ship separately.

East Coast Leather is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refunded within 10 business days of the return arriving with us, followed by a confirmation email.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

East Coast Leather reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our Return Policy.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company and/or your bank, it may take some time before your refund is officially posted.

There is often some processing time before a refund amount is shown.

If you’ve done all of this and you still have not received your refund yet, please contact us at trevor@eastcoastleather.com.au.

Sale items

Unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at trevor@eastcoastleather.com.au and send your item to:

130 Kingfisher Road
Mount Cotton Queensland 4165
AUSTRALIA

Shipping

To return your product, you should mail your product to:

130 Kingfisher Road
Mount Cotton Queensland 4165
AUSTRALIA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.